Prior to delivery
We offer free standard delivery to England and Wales. Extra charges apply to areas in Scotland - please see the delivery map below. Specific quotes are confirmed in your cart after entering your postcode at the order checkout page.
We aim to keep prices as low as possible for our customers, therefore we have made delivery within UK free of charge, except areas which incur a surcharge or are excluded from our delivery zone (please check Delivery Information page). 3rd party delivery company costs for deliveries in these areas are too high to be covered by the standard delivery fee included in the price of the product, and the difference in the delivery charge must be covered by the customer. On some occasions, you may incur an additional charge, if 3rd party delivery companies bear additional transit costs due to incorrect information provided by the customer or customer not being available for delivery: an additional £30 per chair/£40 per sofa charge, in a form of an invoice or a refund deduction in the following cases: If delivery is unsuccessful due to address and/or contact details being incorrect, which results in your order being returned back to us. In this case, we incur failed delivery & order return charges imposed on us by the courier. If delivery is unsuccessful due to no one being at the property as specified by the delivery address details provided by the customer, which results in your order being returned back to us. In this case, we incur failed delivery & order return charges imposed on us by the courier.
Please ensure that you inspect the goods when unpacked, before you sign for them as we cannot accept any responsibility for damages found by you after you have signed for the item. Risk of damage to or loss of the products shall pass to you upon delivery. For security reasons, a signature is required upon delivery of your order.
We buy direct from the factories so we can pass on the savings to you. All prices are displayed inclusive of V.A.T.
Cancellation of Order
Order cancellation is possible up until the moment the order is collected by the courier. Once your order is with the courier, it is not possible to cancel it. You will need to contact us to request a collection or return the item to our warehouse independently, if you do not wish to keep the item which was delivered to you. Collections are carried out by 3rd party delivery companies, at a charge of £30 per chair/£40 per sofa.
If you do not like the product or have changed your mind, you can return it back to us within 30 days. You can send the product back independently, or contact us to arrange a collection. Collection fee is £30/£40.
The item must be disassembled and put back in its original packaging ahead of the collection. We do not offer disassembly & packaging services on returns. Liability for any damages incurred in transit due to missing or improper packaging lies with the customer.
You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Damaged or Faulty Items
If the item is damaged on delivery, please contact us immediately by email – firstname.lastname@example.org and include pictures. If you need to speak to us in person please use live chat on the website.
All our products come with a 1-year manufacturer’s guarantee, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects on the structure of the frame and frame springs or any defects which may arise, under normal use, through faulty factory workmanship.
Payment methods include debit or credit cards, Visa, MasterCard, Electron or Maestro. Payments can be also be made electronically by bank transfer, or using Klarna.
In cooperation with Klarna Financial Services UK Limited
, Aviation House 125 Kingsway, Holborn, London, United Kingdom, WC2B 6NH
, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.