Delivery & Assembly Information
We offer free standard delivery to England and Wales. Extra charges apply to areas in Scotland - please see the delivery map below. Specific quotes are confirmed in your cart after entering your postcode at the order checkout page.
Prior to delivery
Before placing your order, please make sure that the items added to your order and the contact & address details provided are correct. Once your order is dispatched, changes and cancellations are not possible. If you notice an error or need to change your order, please contact us via web chat.
Fast Delivery from Two Working Days
On some occasions we make the items available for sale on our website 1-2 weeks before it arrives from the manufacturer, in which case you will see a note on the delivery page with the relevant time frame.Most in-stock orders are delivered within two to three working days. Orders placed by 1pm Monday to Friday are usually available for delivery from two working days. Orders placed after 1pm, at weekends or on bank holidays may take an additional working day. Please allow up to five working days during busy periods, for certain postcode areas or where circumstances outside our control affect the delivery schedule. Remote and offshore deliveries may take longer. Delivery times are estimates and cannot be guaranteed until the proposed date has been confirmed by the delivery carrier.
Arranging Your Delivery
Free room-of-choice delivery is available in England, Wales and most of Lower Scotland. A surcharge may apply in certain areas and will be displayed after the delivery postcode is entered at checkout. Delivery is available up to three flights of stairs, or higher where suitable lift access is available. Please measure all doors, hallways, corners, staircases, landings and lifts before ordering. Delivery may not be completed where access is unsafe or the furniture cannot be moved into the property without a significant risk of damage.
Delivery options
We offer two delivery options that can be chosen at checkout: standard courier delivery and our 2-man delivery and assembly service.
Standard delivery:
Our standard courier delivery is free for locations in England and Wales and typically takes 2-3 working days. This includes delivery to your doorstep; therefore, it is only suitable for smaller products.
Expert delivery and assembly:
For an additional charge of £49, our expert team will deliver your chair to a room of your choice and assemble it for you. Delivery can be expected within 2-3 working days to locations in England and Wales. Expert delivery and assembly are required for larger items that cannot be handled by a single courier.
Self-assembly
Our smaller chairs are typically delivered in one piece and require feet assembly using included hardware. Larger items that need to be constructed are suitable for self-assembly and come with all necessary parts and clear instructions. These can also be found on the product page before checkout. All items are packed in a cardboard box with legs and hardware in a bag or small box inside the packaging.
Courier delivery
For courier delivery, items will be delivered to the ground floor doorstep or up to the apartment/flat door if there is a lift. You will need to sign for the delivery. Please note any outside damages to the packaging, or take pictures before opening; this is needed to claim any damages with us and the courier. The courier will confirm a delivery time slot via text and email on the morning of the delivery day, and reattempt delivery three times before returning the package to us, in which case you may incur a £30/£40 failed delivery fee.
2-man delivery
For 2-man delivery service, items are delivered to your chosen room and assembled. The packaging will be left with you as it is required for returns. Please do not dispose of it if you have a reason to believe the item may be damaged or if you may be considering a return. The 3rd party delivery company will contact you to arrange a specific delivery date and timeslot. If you are not available at the agreed time, a failed delivery charge of £30/£40 may apply. Please inspect the item upon delivery and note any issues on the delivery note to claim any damages. To reschedule a delivery, please contact us or the delivery company at least a day before by 2 PM.
Cancellation
Order cancellation is possible up until the moment the order is collected by the courier. Once your order is with the courier, it is not possible to cancel it. If you do not wish to keep the item delivered, you will need to contact us to request a collection or return the item to our warehouse independently. Collections are carried out by 3rd party delivery companies, at a charge of £30 per chair/£40 per sofa.
Packaging and Returns
Packaging removal is not included with standard self-assembly delivery.
Please keep the original packaging during the 30-day returns period. All returned furniture must be securely packaged before collection. Where the original packaging is unavailable, the customer must provide suitable protective alternative packaging.
Where packaging removal is included with a paid assembly service, please ask the drivers to leave the packaging if you think you may wish to return the furniture
Charges
We offer free delivery within the UK, except for certain areas that may incur a surcharge or are excluded from our delivery zone. Please check our map for specific details. For deliveries to these areas, the cost of using a third-party delivery company may exceed the standard delivery fee included in the product price. In such cases, the customer is responsible for covering the difference in the delivery charge.
Please note that additional charges may apply if incorrect information is provided by the customer or if the customer is not available for delivery on the delivery day scheduled with the carrier. This may result in a failed delivery attempt and return of the order, and we incur charges imposed by the courier.
In such cases, an additional fee of £30 per chair or £40 per sofa may be charged or deducted from a refund, and the customer will be notified accordingly.